Privacy Policy of Glory Casino

By consenting to this privacy policy, users agree that Glory Casino may collect their personal data as outlined below.

• Full legal name;
• Date of birth;
• Residential address, including city and postal code;
• Valid email address;
• Phone number;
• Government-issued identification documents, such as a National Identity Card or passport;
• Financial details, including bank account numbers or mobile banking identifiers used for deposits and withdrawals;
• IP address and device information;
• Browsing and activity data collected during use of the platform;
• Transaction history, including deposits, withdrawals, and wagering records;
• Communication records between the user and the support team.

All purposes for processing personal data are grounded in Glory Casino’s legal obligations, contractual requirements, and legitimate commercial interests.

• To verify user identity and confirm eligibility to access the platform’s services;
• To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations applicable under relevant licensing and regulatory frameworks;
• To process financial transactions, including deposits and withdrawals, accurately and securely;
• To manage and maintain user accounts throughout the duration of the service relationship;
• To detect, investigate, and prevent fraudulent activity, unauthorised access, and other security incidents;
• To provide customer support and respond to user enquiries in a timely manner;
• To comply with legal obligations, court orders, or requests from competent regulatory authorities;
• To send transactional communications related to account activity, security alerts, or policy updates;
• To analyse aggregated, anonymised usage data for the purpose of improving platform functionality and online services;
• To enforce the platform’s Terms and Conditions and other applicable policies.

Glory Casino does not sell or transfer personal data to third parties for commercial purposes.

• To licensed payment processors and financial service providers necessary for completing deposit and withdrawal transactions;
• To identity verification and KYC service providers engaged to fulfil regulatory compliance requirements;
• To technology and infrastructure partners who support the operation of the platform's online services, under strict confidentiality agreements;
• To fraud prevention and security monitoring services that assist in protecting user accounts and platform integrity;
• To regulatory authorities, licensing bodies, or law enforcement agencies when disclosure is required by applicable law, court order, or official regulatory request;
• To legal advisors or auditors when necessary for the defence of legal claims or fulfilment of compliance obligations;
• To a successor entity in the event of a merger, acquisition, or restructuring, subject to equivalent data protection commitments.

Before any disclosure takes place, Glory Casino verifies that the receiving third parties meet the required data protection standards consistent with the platform's own obligations.

The platform may contain links to external websites or online resources operated by third parties. Glory Casino exercises no control over the content, privacy practices, or data collection methods of those external sites. Once a user navigates away from the platform by following such a link, this privacy policy no longer applies. Users are solely responsible for reviewing the privacy policies of any third-party websites they choose to visit. Glory Casino accepts no liability for the information handling practices, security standards, or content found on external resources that are not operated or maintained by the platform.

Bangladesh users who have concerns regarding the processing of their personal information may submit a formal complaint to the Glory Casino support team through the platform’s official contact channels. Upon receipt, the support team will acknowledge the complaint and conduct a structured review of the issue. Users can generally expect an initial response within 30 days, though resolution timelines may vary depending on the complexity of the matter. If a user is not satisfied with the outcome of the internal review, the complaint may be escalated to the relevant regulatory authority overseeing the platform’s licensing and data protection obligations.